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How your IT managed services support team can help you through lockdown

As lockdown continues, it continues to be of paramount importance that your IT is secure. Hackers are taking advantage of the disruption in normal business and advantage of some businesses lack of IT support. If you have your own IT team or you have an IT managed services provider, they should be ensuring that all your teams hardware, software and security are fully supported along with any IT issues your teams may be experiencing whilst working from home. It is their job to ensure that your teams are supported and secure. Here’s what you should be getting from your IT Managed services support team:   User Support Particularly as many of us are working from home, now more than ever read more...

Maintaining IT Operations through Covid-19

Coronavirus has impacted on our daily lives. With people having to mainly work from home and offices either left with a skeleton staff or no one in the building at all, businesses need to ensure that their IT infrastructure remains secure and updated. Hackers will see this crisis as an opportunity to infiltrate businesses so now, more than ever businesses need to ensure that their valuable data is safe and secure. Bearing in mind travel restrictions are now in place so you need to consider the following points to ensure your IT is secure: Can you remote access you sever to check they are secure? Make sure you have the access you need to check all your systems are secure. read more...

7 Top Tips to Identify Phishing Emails

Hackers have become increasingly sophisticated over time in how they approach you to obtain your vital information. Phishing emails have been able to dupe people into thinking that they are from genuine sources and have gained access to personal or account information to be used for illegal means. Once they have this information, they can create new user credentials or install malware onto your systems to steal other sensitive information. Phishing emails no longer have ridiculous content that is obvious, it is increasingly difficult to distinguish against a fake email and a genuine one so Mode has devised 7 tips for you to identify phishing emails. Genuine companies never ask for sensitive information If you are asked in an email read more...

How can Microsoft Teams Help you Through COVID-19?

We have entered unprecedented times recently with the rapid and increasing outbreak of Coronavirus. It’s caused so many new issues whilst we all consider how businesses can survive and function through these difficult times. Working remotely and from home has suddenly become the precedent, and whether your business is used to this or not, it’s raised many questions as to how we can make this work. If you have asked many of your teams to work from home, you need to consider the following things: Security: How do you keep your data secure Keeping in touch: how do you have meetings, brief the work Setting goals: how do you set these along with deadlines and expectations? Accessing the documents needed: read more...

Working remotely, working securely. Your guide to be secure in challenging times.

As we all find ourselves in challenging times, and with many of us working from home, Mode has looked at how we stay safe and act securely online. With the vast progressions in the internet and technology, working remotely has never been simpler. Under normal circumstances, we work remotely, and collaboratively all at the same time. Now we find ourselves in unprecedented times and in order to keep businesses functioning, we are being asked to work from home. However, whilst these technological advances have made our lives easier, with it also comes security issues and this is mainly due to the security threats. Not only is there the potential threat that remote workers have their own privacy infiltrated by hackers, read more...

10 Tips to Keep Your Network Secure

The most common threats to your network Hacking attempts Zero-day and zero-hour attacks – this is a sudden attack on a recently discovered vulnerability, meaning that developers will not have had time to address and patch before the first attack. Malicious programs like viruses, malware, Trojans, adware and spyware Distributed Denial of Service Attacks (DDOS) and Denial of Service (DOS) These network threats look for some or all of the following Unpatched software and hardware – where a program or code has a vulnerability that a company is aware of but won’t or can’t fix. Unsecured websites Weak passwords Unsecured wireless networks So, tips to assist with this: 1, It may be surprising to some, but many people save their read more...

Educating Your Employees on What Hacking Looks Like!

The reality is, all humans are open to error and this will include your employees. Inevitably it can become very easy for something to be overlooked when the same people are looking at the same data every day. It is a good idea to invite a trusted security expert to help identify any potential weak spots. Explaining the detrimental consequences of everyday activities that could cause your company to be comprised, such as an employee leaving a laptop on a train, accessing work documents over an open WiFi network in a café or opening personal email on a work device can help your staff understand how they could potentially undermine security for your firm. Another excellent way to train your read more...

Why your business needs an IT Service Desk

IT support is now an integral part of any business. IT is now not a way of making your business processes smoother, IT is now part of everything we do. IT Service desks: Help fix issues Play an essential role in managing IT Play a role in any incidents that occur in your IT and managing the process of resolution Offer trouble shooting & technical support They are the primary point of contact for all your IT matters Manage the communications between you as the client and their technical support So, let’s look deeper into the benefits of an IT Service Desk: Cost benefit: This is the reality of having an external IT Service desk. This means you do not read more...